WEBSITE PRIVACY POLICY

J Nguyen Property Pty Ltd (ABN 50 603 285 187, ACN 603 285 187, Corporation Licence No. 10077517), trading as J Nguyen Property Agents (we, us, our), operates this website at https://www.jnguyenproperty.com.au.

This Website Privacy Policy applies to personal information collected through this website, website forms, online enquiries, cookies, analytics and linked online service platforms used in connection with this website.

This policy should be read together with our full Privacy Policy and Collection Notice at https://www.jnguyenproperty.com.au/privacy-policy-and-collection-notice. The full policy applies to our broader real estate agency services, including sales, buyer-related services where offered, leasing, property management, inspections, auctions, appraisals, trust/account administration, marketing campaigns and AML/CTF customer due diligence.

1. What personal information the website may collect

We only collect personal information that is reasonably necessary for our functions, services or legal obligations, or otherwise permitted by law. Depending on how you use the website, this may include contact details, property and service details, inspection and auction details, identity and authority information, financial or billing details, tenancy application details, AML/CTF information and technical website information.

Sensitive information is collected only where required or authorised by law, or where you have given express consent and it is reasonably necessary. General income, financial capacity or creditworthiness is handled carefully but is not treated as sensitive information unless it falls within a Privacy Act sensitive information category.

2. Why the website collects personal information

·        To respond to enquiries, appraisal requests, inspection registrations, rental applications and service requests.

·        To provide and administer real estate sales, buyer-related services where offered, leasing and property management services.

·        To identify and communicate with vendors, purchasers, landlords, tenants, bidders, applicants, representatives and service providers.

·        To arrange inspections, open homes, auctions, property marketing, agency agreements, property management agreements and campaign services.

·        To comply with NSW real estate laws, trust/accounting obligations, auction and bidder record obligations, residential tenancy obligations where applicable, AML/CTF obligations on and from 1 July 2026, sanctions and targeted financial sanctions obligations, and other legal requirements.

·        To improve website performance, troubleshoot website issues, maintain cyber security, analyse website traffic and support internal reporting.

·        To send service updates, property alerts, market updates and marketing communications, unless you opt out.

3. How personal information is collected

Directly from you through website forms, inspection registrations, appraisal requests, emails, phone calls, messages and social media enquiries.

From authorised representatives, property portals, inspection platforms, application platforms, identity verification providers, AML/CTF screening providers, payment providers, Campaign Agent (CA), REA Group, Domain, CRM providers, website hosts and IT providers.

From public registers and lawful public sources, including NSW Land Registry Services, ASIC registers, court or tribunal records and other official records where relevant.

From vendors, purchasers, landlords, tenants, referees, employers, financiers, insurers, contractors, valuers, surveyors and other people involved in a real estate service or transaction.

4. How personal information may be used and shared

We use and disclose personal information for the purposes explained in this policy, for related purposes you would reasonably expect, where you have consented, or where required or authorised by law.

We may disclose information to AUSTRAC, NSW Fair Trading, Revenue NSW, NSW Land Registry Services, courts, tribunals, law enforcement agencies, regulators and government bodies where required or authorised by law.

We may also disclose information to identity verification providers, AML/CTF screening providers, cloud, website, CRM, cyber security, analytics, payment, storage and IT providers; REA Group, Domain, CampaignAgent and other service platforms; and transaction parties, professional advisers, contractors, insurers, auditors, debt collection agencies and business purchasers where relevant.

We do not sell personal information to unrelated third parties.

5. AML/CTF notice for website users

On and from 1 July 2026, where our website supports a real estate designated service with a geographical link to Australia, information collected through the website may be used for AML/CTF customer due diligence.

CDD may include identity verification, authority-to-act checks, beneficial ownership checks, PEP and sanctions screening, targeted financial sanctions screening, risk assessment, enhanced due diligence where required, ongoing due diligence and record keeping.

If required information is not provided, we may be unable to provide the designated service.

6. Cookies, analytics and website tracking

A cookie is a small text file placed on your device when you use the website. Cookies and similar technologies may help us operate the website, remember form information where applicable, improve user experience, measure website activity, maintain security and support business reporting.

Our website or service providers may log IP address, browser type, device details, pages accessed, referring site, date and time of visit and other technical data.

You can usually disable cookies through your browser settings. Some websites or linked platform features may not work properly if cookies are disabled.

7. Linked platforms and third-party websites

The website may link to real estate portals, inspection platforms, rental application platforms, property management systems, payment providers, social media platforms, government websites or other third-party websites.

Those websites and platforms are not controlled by us and are governed by their own privacy policies, cookie policies and terms. You should review the relevant third-party policy before providing information to that provider.

8. Overseas disclosure

We may store or process personal information using cloud, email, website, CRM, inspection, property management, marketing, analytics and identity verification systems that are located or accessed outside Australia.

Where practicable, likely overseas locations include New Zealand and the United States of America. Other countries may apply depending on providers used from time to time.

We take reasonable steps to ensure overseas recipients handle personal information consistently with the APPs or comparable privacy protections, unless an exception under the Privacy Act applies.

9. Anonymity and consequences if information is not provided

You can browse public website pages without identifying yourself. However, if information is required for an inspection, auction, tenancy application, agency service, identity verification, AML/CTF check or legal compliance, we may be unable to provide that service if the information is not provided.

10. Direct marketing and opt-out

We may use personal information, excluding sensitive information unless you have expressly consented, to send property alerts, market updates, service information and promotional material.

You can opt out at any time by using the unsubscribe mechanism or contacting the Privacy Officer. We will action unsubscribe or opt-out requests within 5 working days where the Spam Act applies, and as soon as reasonably practicable for other marketing communications.

11. Automated decision making

We do not use this website to make decisions solely or substantially based on automated processing of personal information where those decisions could significantly affect your rights or interests in connection with our real estate services.

Website, CRM, form, inspection, identity verification or screening systems may assist with workflow, reminders, risk flags or comparison of information, but human review and oversight apply to service decisions. This statement supports current transparency practice and the APP 1 automated-decision transparency obligations commencing 10 December 2026 where applicable.

12. Security and data breaches

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

If we suspect a data breach, we will take reasonable steps to contain, assess and respond to the incident. Where required under the Notifiable Data Breaches scheme, we will take reasonable steps to complete an assessment expeditiously and within 30 days. Where a breach is an eligible data breach, we will notify affected individuals and the OAIC where required by law.

No internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Access, correction and complaints

You may request access to, or correction of, your personal information by contacting the Privacy Officer at [email protected] or (02) 9779 0866.

If you have a privacy complaint, please contact the Privacy Officer first. We will acknowledge, assess and respond to the complaint within a reasonable time, generally within 30 days where practicable.

If you are not satisfied with our response, you may contact the OAIC. OAIC privacy complaints: https://www.oaic.gov.au/privacy/privacy-complaints.

14. Changes to this website policy

We may update, revise or replace this Website Privacy Policy from time to time. Changes take effect when published on our website or otherwise notified.

We will review this policy at least annually and earlier if laws, website functions, technology providers, overseas storage or AML/CTF procedures change.

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:

The Privacy Officer

The Office of the Information Commissioner can be contacted as follows:

Short collection notice for website forms

J Nguyen Property Pty Ltd trading as J Nguyen Property Agents collects your personal information to respond to your enquiry, arrange inspections or appraisals, provide real estate services and comply with legal obligations.

Where our services involve a real estate designated service, we may use your information for AML/CTF customer due diligence, including identity verification, authority-to-act checks, beneficial ownership checks, sanctions and PEP screening, targeted financial sanctions screening, risk assessment and record keeping.

We may disclose information to service providers, REA Group, Domain, CampaignAgent, professional advisers, regulators and transaction parties where reasonably necessary or required by law. If information is not provided, we may be unable to respond or provide the requested service.

Full Privacy Policy and Collection Notice: https://www.jnguyenproperty.com.au/privacy-policy-and-collection-notice.                  

Contact: [email protected] | (02) 9779 0866.

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy. This Privacy Policy last updated on 29th of June 2026.