WEBSITE PRIVACY POLICY

J Nguyen Property Pty Ltd (ABN 50 603 285 187, ACN 603 285 187, Corporation Licence No. 10077517), trading as J Nguyen Property Agents (we, us, our), operates this website at https://www.jnguyenproperty.com.au.

This Website Privacy Policy applies to personal information collected through this website, website forms, online enquiries, cookies, analytics and linked online service platforms used in connection with this website.

This policy should be read together with our full Privacy Policy and Collection Notice at https://www.jnguyenproperty.com.au/privacy-policy-and-collection-notice. The full policy applies to our broader real estate agency services, including sales, buyer-related services where offered, leasing, property management, inspections, auctions, appraisals, trust/account administration, marketing campaigns and AML/CTF customer due diligence. This policy describes our website privacy practices; the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to the extent required by law, including to personal information handled for or in connection with AML/CTF activities where applicable. Nothing in this policy expands or limits a right or obligation imposed by law. This policy and our collection notices are transparency documents, not contracts or blanket consent mechanisms. Where consent is legally required, we seek it separately and for the relevant purpose. This policy is available free of charge on our website and, on request, we take reasonable steps to provide it in a reasonably requested form.

1. What personal information the website may collect

·        We only collect personal information that is reasonably necessary for our functions, services or legal obligations, or otherwise permitted by law. Depending on how you use the website, this may include contact details, property and service details, inspection and auction details, identity and authority information, financial or billing details, tenancy application details, AML/CTF information and technical website information.

·        Sensitive information is collected only where required or authorised by law, or where you have given express consent and it is reasonably necessary. General income, financial capacity or creditworthiness is handled carefully but is not treated as sensitive information unless it falls within a Privacy Act sensitive information category.

·        If an identity verification process proposes biometric information, such as a selfie, facial match, liveness check or biometric template, we treat it as sensitive information. We collect or use it only where necessary and proportionate, with consent unless a lawful exception applies, and provide a specific collection notice where required.

2. Why the website collects personal information

·        To respond to enquiries, appraisal requests, inspection registrations, rental applications and service requests.

·        To provide and administer real estate sales, buyer-related services where offered, leasing and property management services.

·        To identify and communicate with vendors, purchasers, landlords, tenants, bidders, applicants, representatives and service providers.

·        To arrange inspections, open homes, auctions, property marketing, agency agreements, property management agreements and campaign services.

·        To comply with NSW real estate laws, trust/accounting obligations, auction and bidder record obligations, residential tenancy obligations where applicable, AML/CTF obligations on and from 1 July 2026, sanctions and targeted financial sanctions obligations, and other legal requirements.

·        To improve website performance, troubleshoot website issues, maintain cyber security, analyse website traffic and support internal reporting.

·        To send service and transaction communications needed to respond to or provide a requested service, and to send property alerts, market updates or other marketing communications where permitted by law and, where required, with your consent.

3. How personal information is collected

·        Directly from you through website forms, inspection registrations, appraisal requests, emails, phone calls, messages and social media enquiries.

·        From authorised representatives, property portals, inspection platforms, application platforms, identity verification providers, AML/CTF screening providers, payment providers, CampaignAgent, REA Group, Domain, CRM providers, website hosts and IT providers.

·        From public registers and lawful public sources, including NSW Land Registry Services, ASIC registers, court or tribunal records and other official records where relevant.

·        From residential tenancy database providers where applicable, subject to Part 11 of the Residential Tenancies Act 2010 (NSW) and related notice requirements.

·        From vendors, purchasers, landlords, tenants, referees, employers, financiers, insurers, contractors, valuers, surveyors and other people involved in a real estate service or transaction.

4. How personal information may be used and shared

·        We use and disclose personal information for the purposes explained in this policy, for related purposes you would reasonably expect, where you have consented, or where required or authorised by law.

·        We may disclose information to AUSTRAC, NSW Fair Trading, Revenue NSW, NSW Land Registry Services, courts, tribunals, law enforcement agencies, regulators and government bodies where required or authorised by law.

·        We may also disclose information to identity verification providers, AML/CTF screening providers, cloud, website, CRM, cyber security, analytics, payment, storage and IT providers; REA Group, Domain, CampaignAgent and other service platforms; residential tenancy database providers where applicable; and transaction parties, professional advisers, contractors, insurers, auditors, debt collection agencies and business purchasers where relevant.

5. AML/CTF notice for website users

·        On and from 1 July 2026, where our website supports a real estate designated service with a geographical link to Australia, personal information collected through the website may be used for AML/CTF customer due diligence. General browsing or attendance at an inspection does not by itself mean that every website user or attendee requires full AML/CTF CDD.

·        For a seller's agent, a buyer generally becomes a customer when it is reasonably expected that the transaction will proceed, typically when the offer has been accepted and the contract is signed. At auction, this will ordinarily be the successful buyer. Delayed initial CDD is used only where permitted by the AML/CTF Act and Rules and, before starting the designated service, we determine on reasonable grounds that both the delay is essential to avoid interrupting the ordinary course of business and there is a low additional ML/TF/PF risk from the delay. Delayed CDD must be completed as soon as reasonably practicable and within the applicable AML/CTF Rules timeframes. CDD may include identity verification, authority-to-act and beneficial ownership checks, PEP and sanctions screening, targeted financial sanctions screening, risk assessment, enhanced due diligence where required, ongoing due diligence and record keeping.

·        If required information is not provided, we may be unable to provide the designated service or may need to take other action required or authorised by AML/CTF law. Where identity documents are sighted or temporarily collected, the AML/CTF Act does not itself require us to retain a full scanned copy or photocopy solely for record keeping. We generally retain the minimum identity details and verification evidence required to demonstrate compliance and take reasonable steps to destroy or de-identify full copies or images once they are no longer needed, unless another lawful purpose requires or authorises continued retention. We may be legally restricted from explaining certain reporting or investigation-related actions.

6. Cookies, analytics and website tracking

·        A cookie is a small text file placed on your device when you use the website. Cookies, pixels, tags and similar technologies may help us operate the website, remember form information where applicable, measure website activity, maintain security and support business reporting.

·        Our website or service providers may log IP address, browser type, device details, pages accessed, referring site, date and time of visit and other technical data. Where this is personal information, we handle it in accordance with this policy and applicable law.

·        You can usually disable cookies through your browser settings. Some website or linked platform features may not work properly if cookies are disabled.

7. Linked platforms and third-party websites

·        The website may link to real estate portals, inspection platforms, rental application platforms, property management systems, payment providers, social media platforms, government websites or other third-party websites.

·        Those websites and platforms are not controlled by us and are governed by their own privacy policies, cookie policies and terms. You should review the relevant third-party policy before providing information to that provider.

8. Overseas disclosure

·        We may store or process personal information using cloud, email, website, CRM, inspection, property management, marketing, analytics and identity verification systems that are located or accessed outside Australia.

·        Based on information reasonably available to us, likely overseas locations include New Zealand and the United States of America. Other countries may become relevant if provider configurations or subprocessors change. We keep internal records of material providers and known overseas handling locations and review them when material arrangements change.

·        Where APP 8 applies, we take the reasonable steps required by law before disclosing personal information to an overseas recipient, unless a Privacy Act exception applies. If informed consent is relied upon for a particular overseas disclosure, that consent is sought for that disclosure rather than assumed from use of the website.

9. Anonymity and consequences if information is not provided

You can browse public website pages and make general enquiries without identifying yourself where practicable. Where APP 2 applies, you may deal anonymously or by pseudonym unless we are required or authorised by law to deal with an identified individual, or it is impracticable for the particular dealing to proceed without identification. Identification is commonly required for bidder registration, tenancy or transaction services and AML/CTF customer due diligence. For inspections and open homes, we collect only what is reasonably necessary for access, safety, security, service delivery or another lawful purpose.

10. Direct marketing and opt-out

·        Service communications reasonably necessary to respond to an enquiry, arrange an inspection, administer an appraisal, manage a transaction or provide a requested service are distinct from optional marketing. We use personal information for property alerts, market updates and promotional material only where permitted by APP 7, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and other applicable law, and where the required express or lawful inferred consent exists. A general enquiry, appraisal request, inspection registration or completed property transaction does not by itself consent to unrelated ongoing electronic marketing. Where marketing is requested, such as Buyer Alerts, we limit it to the scope reasonably covered by that consent.

·        You can opt out of marketing at any time. Commercial electronic messages will identify the sender and include a functional unsubscribe method that does not charge a fee, require an account login, or require additional personal information beyond what is reasonably necessary to process the opt-out. We action Spam Act unsubscribe requests within 5 working days and keep the unsubscribe facility functional for the legally required period. Where practicable, we use a separate marketing opt-in and keep records of when, how and for what purpose consent was obtained. For direct marketing to which APP 7 applies, requests to stop direct marketing or to stop using or disclosing information to facilitate another organisation's direct marketing are given effect within a reasonable period and free of charge. If you ask for the source of personal information used or disclosed for direct marketing, we notify you within a reasonable period and free of charge unless it is impracticable or unreasonable to do so.

11. Automated decision making

·        Website, CRM, form, inspection, identity verification, AML/CTF screening or other systems may automate administrative steps, compare information, produce verification results or generate risk flags. We assess these arrangements against the privacy-law requirements applying to automated decisions and do not use this policy to imply that every automated output receives human review.

·        From 10 December 2026, APP 1 contains additional privacy-policy transparency obligations where an APP entity has arranged for a computer program to make, or do something substantially and directly related to making, a decision that could reasonably be expected to significantly affect an individual's rights or interests and personal information is used in that process. Before that date, and whenever relevant systems materially change, we will assess our arrangements and, where those provisions apply, update this policy to describe the kinds of personal information used and the kinds of decisions involved.

12. Security and data breaches

·        We take reasonable steps in the circumstances, including appropriate technical and organisational measures, to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

·        If we suspect a data breach, we take reasonable steps to contain, assess and respond to the incident. Where required under the Notifiable Data Breaches scheme, we take reasonable steps to complete an assessment expeditiously and within 30 days. If the breach is an eligible data breach, we prepare and provide the required statement to the OAIC as soon as practicable and notify individuals as required by law; if direct notification options are not practicable, we publish the statement on our website and take reasonable steps to publicise its contents.

·        No internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Access, correction and complaints

·        You may request access to, or correction of, your personal information by contacting the Privacy Officer at [email protected] or (02) 9779 0866.

·        If you have a privacy complaint, please contact the Privacy Officer first. We will acknowledge, assess and respond to the complaint within a reasonable time, generally within 30 days where practicable.

·        If you are not satisfied with our response, you may contact the OAIC. OAIC privacy complaints: https://www.oaic.gov.au/privacy/privacy-complaints.

14. Changes to this website policy

·        We may update, revise or replace this Website Privacy Policy from time to time. Changes take effect when published on our website or otherwise notified.

·        We will complete a specific automated-decision review by 10 December 2026 and otherwise review this policy at least annually, and earlier if laws, website functions, technology providers, overseas storage, marketing practices or AML/CTF procedures materially change.

Contact the Privacy Officer

The Office of the Information Commissioner can be contacted as follows:

Short collection notice for website forms

This short notice should be displayed immediately above or adjacent to the relevant submit/register control on website forms, rather than relying only on a footer privacy link. J Nguyen Property Pty Ltd trading as J Nguyen Property Agents collects your personal information to respond to your enquiry, arrange inspections or appraisals, provide requested real estate services and meet applicable legal obligations. We may disclose information to service providers, REA Group, Domain, CampaignAgent, professional advisers, regulators and transaction parties where reasonably necessary or required or authorised by law. Some service providers may handle personal information overseas; based on information reasonably available to us, likely locations include New Zealand and the United States of America. If the enquiry later becomes part of a real estate designated service, additional information may be required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and Anti-Money Laundering and Counter-Terrorism Financing Rules 2025 (as amended). Submitting a general form does not by itself consent to unrelated ongoing marketing. If you register for Buyer Alerts or otherwise request or consent to updates, we may send them within the scope of that consent and subject to your opt-out rights. If information is not provided, we may be unable to respond or provide the requested service. Full Privacy Policy and Collection Notice: https://www.jnguyenproperty.com.au/privacy-policy-and-collection-notice. Contact: [email protected] | (02) 9779 0866.

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy. This Privacy Policy last updated on 24th August 2026.