WEBSITE PRIVACY POLICY

J Nguyen Property Pty Ltd (A.C.N.  603 285 187) (We, Us, Our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

We also have a privacy policy which details our policy in connection with our real estate business.  A copy of this privacy policy can be accessed here: https://www.jnguyenproperty.com.au/privacy-policy.

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect?

• Contact Information (Full Name including any nickname or aliases)
• Residential or other physical Address
• Phone Number including mobile phone, work and home telephone numbers
• Email address
• Occupation
• Financial Information (bank account details, income information)
• Property information (details of properties owned, rented or being sought)
• Sensitive information such as credit worthiness and other relevant information to access applications
• Other relevant information (martial status, family details, employment history and references)
• Online identifiers including social media username, profile name, where you contact us or interact with us via Social Media    Platform

-   Identification documents, which may include but not be limited to:

•       A current Australian Driver’s License or current photo card issued by a state of Territory Government Agency
•       A Current Australian Passport
•       A Current non- Australian Passport
•       A current Medicare Card
• A water rate notice
• A gas, electricity or council rates bill up to one year old
• A current credit card
• A current passbook or an account Statement from a bank. Building society or credit union up  from one year old
• An electoral enrolment card or evidence of enrolment not more than two years old
• The certificate of title for property
• A land valuation notices up to one year old
• A National vendor declaration concerning the relevant livestock

Why do we collect this information? 

We collect and manage your personal information to provide you with our real estate services and relevant marketing updates.

We collect this information primarily to deliver the services you have requested, such as buying, selling, leasing, or managing properties and strata complexes. This data also allows us to fulfill our legal and regulatory obligations and provide you with information about products or services that may be of interest to you.

Please note that providing your personal information is voluntary. However, if you choose not to provide it, we may be unable to deliver certain services or grant access for property inspections. We will only collect sensitive information with your prior consent and, where possible, offer the option to interact with us anonymously.

If you wish to unsubscribe from our mailing or marketing lists, you may do so at any time by contacting us in writing.

We will collect personal information from you in the following circumstances:

Sales Department

Please be advised of our procedures regarding the collection of personal information in accordance with our Privacy Policy:

•  Vendors: If you are a prospective or current vendor seeking to engage our services as a sales agent, we will collect personal information to identify both you and the property.
• Purchasers: If you are a prospective or current purchaser, personal information will be collected from you upon attending a property inspection.
• General Enquiries: We may also collect personal information when you submit any other enquiry regarding a property, subject to the provisions of our Privacy Policy.

Property Management

The following information regarding our property management procedures and the collection of personal information:

• Landlords: For prospective or current landlords requesting property management services, we collect personal information to identify both you and the property.
• Property Inspections: For prospective or current tenants, personal information is collected upon attending a property inspection.
• Rental Applications: For those applying to rent a property, personal information is typically collected during the application stage via the submitted forms and supporting documentation.
• Ongoing Tenancy: For successful applicants, additional personal information may be collected throughout the duration of the tenancy or lease agreement.

Automated Decision Making (ADM)

ADM is when:

(a)     we use a computer program to make, or do a thing that is substantially and directly related to making, a decision; and

(b)     the decision could reasonably be expected to significantly affect the rights or interests of an individual; and

The kinds of personal information used in the operation of such computer programs are:

•     MRI's Eagle software does not operate computer programs that use personal information for automated decision‑making purposes; and
• ·    MRI's Eagle software does not make, nor support, decisions that are wholly or materially driven by automated processing of personal information

The kinds of such decisions made solely by the operation of such computer programs are:

• ·        MRI's Eagle software does not operate computer programs that use personal information for automated decision‑making purposes; and
• ·        MRI's Eagle software does not make, nor support, decisions that are wholly or materially driven by automated processing of personal information.

The kinds of such decisions for which a thing, that is substantially and directly related to making the decision, is done by the operation of such computer programs are:

• ·        MRI's Eagle software does not operate computer programs that use personal information for automated decision‑making purposes; and
• ·        MRI's Eagle software does not make, nor support, decisions that are wholly or materially driven by automated processing of personal information.

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

•         Providing services and customer support, including service updates;
• Maintaining and updating our records.
• Comparing information for accuracy, and verifying it with third parties; and
• Providing information as authorised or required by law or a relevant government body or authority.

Overseas disclosure

We do not disclose personal information overseas. 

We may use cloud storage and IT servers that may be located overseas to store the personal information we hold.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.

To the extent that we can identify the countries to which we transfer information they are:

• ·        New Zealand
• ·        United States

Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.

Anonymity and pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website.   This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

Cookies

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user.   Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template.  Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server's IP address, the date and time of visit and the address of the pages accessed and the documents downloaded.  This information is generally only for internal statistical analysis and system administration purposes.  

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

MRI uses cookies to help us provide better customer service and to enhance the user experience and deliver personalized content. Many improvements and updates to this Site are based on the data collected through the cookies, such as total number of visitors and pages viewed. A “cookie” is a small text file stored locally in the computer used to access your account and contains information relating to your past use of this Site. MRI may disclose the non-personally identifiable information collected, in aggregate form only, to third parties including advertisers or potential advertisers. You have the ability to accept or decline cookies. However, if you choose to decline cookies, you may not be able to fully experience the interactive feature of this Site or services you visit.  To learn more, please see our Cookies Policy."

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorized access, modification or disclosure. 

We may store information about you in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held. 

Where appropriate, we use secure transmission facilities.  However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.  This Privacy Policy does not extend to those linked websites.

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to.  If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below).  We will not use your sensitive information for these purposes without your consent.

Accessing your Personal Information

Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided.  Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below).  The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:

The Privacy Officer

• Location: Shop 1/ 51 Bonnyrigg Avenue, Bonnyrigg NSW 2177
• Tel: (02) 9779 0866
• Email: [email protected]

The Office of the Information Commissioner can be contacted as follows:

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.

This Privacy Policy last updated on 20^th of March 2026